REFUND POLICY

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 6-8 hours.Once the goods are sent out and you need a refund, then you need to contact us to obtain the address and information and pay the postage to send the goods back to us

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on iolsky.com receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (3-10 business days not including 1-3 business days processing);
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with 30-day money back guarantee. Just send us a message on contact us page or contact us at shenzhenyoudgee@gmail.com .

Easy Returns

If the product you received is damaged or unusable, or missing a plug-in, you can contact us for return and exchange

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

If you need to return the product, please contact us and provide your order number and product problem. After confirming with us, we will provide you with the return address and information. You will return the product at your own expense. The money will generally be returned to you through the channel you paid.
The general payment will be returned to you within 5 working days after we receive your goods. The specific time is subject to the time of your payment channel

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

If you have any questions, you are welcome to contact us at any time and we will reply to you within 1-3 working days
email:shenzhenyoudgee@gmail.com

Please do not send your purchase back to us unless we authorize you to do so.